Policies and Procedures for Communication and Graphics Requests
All requests must be submitted via the Bizzell communications & graphic design request portal. The minimum time frame for work requests is 72 hours or 3 business days turnaround.
The more time allotted for project completion, the better. Last-minute or emergency requests will be difficult to accommodate, and fulfillment is not guaranteed. Encourage pre-emptive form submissions to allow the MI Team to better prepare for the request, especially if it is a large or complex task.
An expedited or urgent communications request is an item that must be completed within 48 hours, two calendar days, or less.
Fulfilling “fire requests” is on a case-by-case basis. Therefore, if anyone has submitted an expedited/emergency request via email or phone, tell them to:
Fill out the communications & graphic design request form,
Email the Director of Market Impact, AND
Call the Director of Market Impact to ensure receipt.
Graphic design requests and editing or proofing services generally require a minimum of 72 hours for completion.
General Rules/Things to Consider
The more time allotted for project completion, the better. Last minute or emergency requests will be difficult to accommodate, and the Communications Department cannot guarantee last-minute requests will be fulfilled.
Requested completion date for each project should be reasonable. This date should also be well in advance of the final due date to client.
Program Directors must manage client expectations up front and ensure they understand the Communications Department’s project request workflow.
For editing or proofing services, you are strongly advised to consider the length, density, and complexity of the document(s) when requesting a completion date. Be sure to plan accordingly.
For graphic design work, you are strongly advised to allow enough time for the ideation/concept, design, and revision phases. Please plan accordingly.
Determine project needs with client, contracting officer, director, etc. and collect data or background information (i.e. the goal of the task, desired outcome).
The Director of Market Impact will assign a Project Lead (writer/designer) to your request
Within 48 hours (or 2 business days), a meeting will be scheduled with your Project Lead to discuss details of the request.
After the meeting and a reasonable deadline has been agreed upon, work will commence.
The Project Lead will submit the completed project to the respective staff member.
Staff will send revisions (if needed) to the Project Lead and a new completion date will be negotiated.
Revision requests can be sent directly to the Project Lead via email with the Director of Market Impact copied on all emails. All other communication (i.e. phone calls, in-person meetings) must go through the Director of Market Impact.